Shipping policy

At The Books Empire, we are committed to delivering your orders efficiently and securely. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with The Books Empire, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Once an order is placed, our team begins preparing it for shipment.

Processing Time

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing times may vary during peak seasons, promotional events, or periods of unusually high order volume.

Order processing includes:

  • Order verification

  • Payment authorization

  • Packaging

  • Shipment preparation

Customers will receive a confirmation email once their order has been successfully placed.

2. Shipping Destinations

The Books Empire currently ships to a wide range of domestic and international destinations.

Shipping availability may vary depending on:

  • Country restrictions

  • Carrier limitations

  • Customs regulations

  • Product availability

If we are unable to ship to your location, you will be notified during checkout or after order review.

3. Estimated Delivery Times

Delivery estimates begin after order processing has been completed.

Domestic Deliveries

Estimated delivery time:
3–7 business days

International Deliveries

Estimated delivery time:
7–21 business days

Actual delivery times may vary depending on:

  • Shipping destination

  • Customs clearance procedures

  • Carrier operations

  • Weather conditions

  • Public holidays

  • Local transportation networks

These delivery estimates are provided for informational purposes only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout and are based on factors including:

  • Destination address

  • Package weight

  • Package dimensions

  • Shipping method selected

  • Carrier rates

The final shipping cost will be displayed before payment is completed.

Any promotional free shipping offers will be subject to the terms specified at the time of the promotion.

5. Order Tracking

When available, tracking information will be provided once an order has been shipped.

Customers may receive:

  • Tracking number

  • Carrier information

  • Shipment status updates

Please allow up to 48 hours for tracking information to become active after shipment.

Tracking availability may vary depending on the shipping carrier and destination.

6. Multiple Shipments

In some cases, orders containing multiple products may be shipped separately.

This may occur due to:

  • Inventory availability

  • Warehouse locations

  • Packaging requirements

  • Supplier fulfillment arrangements

Customers will not be charged additional shipping fees for authorized split shipments unless otherwise stated during checkout.

7. International Shipping and Customs

For international orders, customs duties, import taxes, VAT, tariffs, and other governmental charges may apply.

These fees are determined by the destination country's customs authorities and are the responsibility of the customer.

The Books Empire does not control or predict:

  • Customs duties

  • Import taxes

  • Clearance fees

  • Government-imposed charges

Customers are encouraged to check local import regulations before placing an order.

Failure to pay customs charges may result in delays, returned shipments, or confiscation by local authorities.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

Please verify:

  • Recipient name

  • Street address

  • Apartment or suite numbers

  • Postal code

  • Country

  • Contact information

The Books Empire is not responsible for delays or delivery failures resulting from incorrect or incomplete shipping details provided by the customer.

Additional shipping charges may apply if a package must be re-shipped due to address errors.

9. Lost or Delayed Shipments

While we work with reliable shipping partners, delays may occasionally occur.

If your shipment appears delayed:

  1. Check the tracking information.

  2. Contact the shipping carrier.

  3. Contact our customer support team for assistance.

We are not responsible for delays caused by:

  • Weather events

  • Customs inspections

  • Transportation disruptions

  • Carrier operational issues

  • Public emergencies

  • Circumstances beyond our reasonable control

10. Lost Packages

If a package is confirmed lost during transit, we will work with the shipping carrier to investigate the issue.

Customers may be asked to provide:

  • Order information

  • Delivery details

  • Supporting documentation

Resolution options may include:

  • Replacement shipment

  • Store credit

  • Refund

Resolutions will be provided based on the findings of the carrier investigation and applicable circumstances.

11. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

To assist with the claim process, please provide:

  • Order number

  • Photographs of the damaged packaging

  • Photographs of the damaged item

  • Description of the damage

After review, we may offer:

  • Replacement of the item

  • Refund

  • Alternative resolution at our discretion

12. Delivery Confirmation

Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the recipient where permitted by law.

Customers are encouraged to:

  • Monitor tracking updates

  • Ensure secure delivery locations

  • Retrieve packages promptly

The Books Empire is not responsible for theft or loss occurring after confirmed delivery.

13. Shipping Restrictions

Certain products may be subject to shipping restrictions due to:

  • Local laws

  • International regulations

  • Carrier limitations

  • Product-specific requirements

We reserve the right to cancel orders that cannot legally or practically be shipped to a destination.

In such cases, customers will receive a refund for the affected order.

14. Force Majeure

Delivery schedules may be impacted by events beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Government actions

  • Labor disputes

  • Public health emergencies

  • Transportation interruptions

  • Internet or communication outages

The Books Empire shall not be held liable for delays resulting from such events.

15. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Changes will become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically for updates.

16. Contact Information

If you have questions regarding shipping, delivery, or order tracking, please contact us:

The Books Empire

Registered Address:
30 N Gould St,
Sheridan, WY 82801, USA

Email: support@TheBooksEmpire.com

Phone: +1 (573) 251-0004

Our customer support team will be happy to assist you with any shipping-related inquiries.